Frequently Asked Questions
All your questions about hi71 answered here
From opening an account to withdrawing money via bKash — find straightforward answers to the most common questions from Bangladeshi players on this detailed hi71 FAQ page.
Whether you are new to hi71 or a returning player, having questions is completely normal. On this page we have answered a total of 22 questions across five categories: account and registration, deposits and withdrawals, games and rules, bonuses and promotions, and security and responsible gaming. Every answer is written in plain language so you can find a solution quickly and play without any hassle.
Account and Registration
To open an account on hi71, you need an active mobile number, your full name, and a strong password. The registration process is entirely online and can be completed within a few minutes. Make sure the information you provide is accurate, as it will be verified during any future verification process.
No, each person may only use one hi71 account. Opening multiple accounts is considered a violation of the rules and may result in all such accounts being permanently closed. If you have any issue with your account, contact us via live chat.
If you have trouble logging in, first use the password reset option. A verification code will be sent to your registered mobile number. If that does not resolve the issue, contact the support team via hi71 live chat or email — we are available in Bengali 24 hours a day, seven days a week.
hi71 is only for those aged 21 and above. Minors are not permitted to open an account. If the age verification process finds that someone does not meet this requirement, their account will be closed and any deposited funds will be returned.
If you need to change your mobile number or name, you will need to contact the hi71 support team. Some information cannot be changed automatically, as it is directly linked to the security of your account. After you present valid proof of identity, the support team will assist you.
Deposits and Withdrawals
hi71 currently supports four deposit methods: bKash, Nagad, Rocket and Upay. All of these are among the most popular mobile banking services in Bangladesh, so transactions can be made easily from any smartphone. The minimum deposit amount across all methods is ৳500.
Deposits to a hi71 account from bKash, Nagad, Rocket, or Upay are generally instant or completed within a few minutes. If there is a delay for any reason, save the transaction reference number and contact us via live chat.
Withdrawal requests from hi71 are generally processed within 1 hour. The minimum withdrawal amount is ৳1,000. Funds will be sent directly to your registered bKash, Nagad, Rocket, or Upay number.
hi71 does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own transaction fees. Please check the terms and conditions of your mobile banking app for details.
Yes, withdrawing money from hi71 via Nagad is fully supported. Nagad is supported for both deposits and withdrawals. Just make sure the mobile number registered on your hi71 account is ideally the same as your Nagad number, or contact support for assistance.
Games and Rules
hi71 offers slot games, live casino games (Baccarat, Roulette, Blackjack, Dragon Tiger), cricket betting, fishing games, and crash games. Games from multiple leading providers including PG Soft, JILI, Pragmatic Play, and Spribe are available in the hi71 lobby.
To bet on BPL (Bangladesh Premier League) matches, log in to your hi71 account and go to the cricket section. Select a specific match and you can place bets on markets such as match winner, toss, top scorer, or over/under. Verify the maximum and minimum bet amounts before placing a bet.
Yes, all games on hi71, including the live casino, work fully in a mobile browser. No separate app download is required — you can play directly from Chrome or any modern browser. Use a stable internet connection for the best experience.
RTP (Return to Player) is a long-term theoretical calculation — the percentage of total bets placed on a game that is returned to players on average. A higher RTP means a higher average return. Keep in mind, though, that RTP is an average over a long period — the outcome of each game session is determined by an RNG (Random Number Generator).
The game providers hi71 works with — such as PG Soft, Pragmatic Play, JILI, and Spribe — are regularly tested by internationally recognised third-party organisations. hi71 believes in fair play and no artificial interference is made in any game outcome.
Yes, you can bet on the T20 World Cup and other ICC-run tournaments from hi71's cricket betting section. All major matches during a tournament are available live on the hi71 platform. Place bets on your favourite team or player and enjoy the thrill.
Bonuses and Promotions
When you make your first deposit on hi71, you will receive a 120% bonus up to ৳8,000. That means if you deposit ৳5,000, a total of ৳11,000 will be added to your account (৳5,000 real money + ৳6,000 bonus). To withdraw the bonus, the total amount must be wagered 20 times (20x wagering requirement).
A wagering requirement is the condition of betting the bonus amount a specified number of times before it can be withdrawn. hi71's welcome bonus carries a 20x wagering requirement. For example, if you receive a ৳2,000 bonus, it becomes withdrawable after completing a total of ৳40,000 (20 × ৳2,000) in bets.
hi71 has three VIP tiers: Bronze — weekly cashback up to 0.4%; Silver — up to 0.8%; and Gold — up to 1.2%. By playing regularly and staying active, you can move up to higher tiers and enjoy greater benefits.
Yes, hi71 regularly provides reload bonuses, cashback offers, and special festival promotions (such as for Eid or Pohela Boishakh). Check the promotions page or ask in live chat to find out about active offers. Specific terms and conditions apply to all offers.
Absolutely. Taking a bonus on hi71 is entirely optional. If you want to play with your deposited money directly and withdraw at any time without wagering conditions, opt out of the bonus. If you skip the bonus option at the time of deposit, no bonus will be added.
Security and Responsible Gaming
hi71 uses SSL (Secure Socket Layer) encryption technology, which keeps all your personal and financial information secure. Our servers run on encrypted connections, so your data is not accessible to third parties.
hi71 places the highest importance on responsible gaming. If you feel your gaming habits are becoming a problem, contact us immediately via live chat or email. We can help set deposit limits on your account or arrange a voluntary temporary break (self-exclusion).
Self-exclusion is a feature through which a player can completely close their account for a set period of time. To activate this feature on hi71, contact the support team. Once the request is made, the account cannot be reopened during the specified period.
hi71's support team is available in Bengali via live chat seven days a week, 24 hours a day. You can also reach us by email: [email protected]. Service is available around the clock according to Bangladesh Standard Time (UTC+6).
If you believe there has been any unauthorised activity on your hi71 account, change your password immediately and notify the support team via live chat. If needed, support can temporarily freeze the account until the matter is investigated.
hi71 believes that gaming should be a form of entertainment, not a means of financial gain. We encourage players to play within their limits, set a budget, and take breaks when needed. To read our detailed responsible gaming policy, click here.
Still have questions? We are here to help
If you could not find the answer to your question here, the hi71 support team is always by your side. Contact us in Bengali via live chat or email.
Email: [email protected] | Bengali support available 24/7