hi71 Terms and Conditions — Complete Information

1. General Provisions

These terms and conditions ("Terms") form a legal agreement between the hi71 online gaming platform ("Platform" or "hi71") and its users ("Players" or "Members"). It is mandatory to fully read and understand these Terms before using the hi71 website, mobile version, or any related services.

1.1 Scope of Services

hi71 is an online gaming platform that provides live casino, slot games, cricket betting, and other gaming services. The platform operates fully in Bengali and is designed specifically for users in Bangladesh.

1.2 Applicable Law

These Terms shall be governed and interpreted in accordance with applicable law. The user acknowledges that it is entirely their own responsibility to comply with local laws relating to online gaming.

1.3 Age Restriction

The hi71 platform is for persons aged 21 and above only. Registration or use of the platform by a minor is strictly prohibited. hi71 may request the necessary information to verify age at the time of registration and reserves the right to suspend an account where there is reason for doubt.

2. Account Registration and Eligibility

To open an account on the hi71 platform, the user must meet the eligibility criteria below and provide accurate information during the registration process.

2.1 Registration Eligibility

• The registrant must be at least 21 years of age.
• The registrant must be a legally capable individual.
• Each person may hold only one account.
• Multiple members of the same household may hold separate accounts, but verification may be required if the same payment method is used.

2.2 Obligation to Provide Accurate Information

At the time of registration, the user must provide their accurate and complete information, including: full name, date of birth, an active mobile number, and email address. Providing false information may result in account cancellation and forfeiture of any deposited funds.

2.3 KYC Verification

hi71 reserves the right to verify a user's identity at any time. A copy of a national identity card or passport may be requested before a withdrawal or when a specified transaction amount is exceeded. Failure to cooperate with the verification process may result in the account being temporarily suspended.

2.4 One Account Policy

Each user may operate only one account. Operating multiple accounts or using another person's account for the purpose of manipulation is strictly prohibited and may result in all associated accounts being cancelled.

3. Account Security

Ensuring the security of your hi71 account is your own responsibility. The platform uses advanced SSL encryption, but personal-level vigilance is still essential.

3.1 Password Protection

• Use a strong and unique password that you have not used anywhere else.
• Never share your login credentials with any third party.
• If you forget your password, recover it via your registered mobile number or email.

3.2 Unauthorized Access

If you suspect unauthorized access to your account, notify the hi71 support team immediately. hi71 will not be held responsible for any loss of account funds resulting from your own negligence.

3.3 Account Transfer Prohibited

A hi71 account is strictly personal and non-transferable. Selling, gifting, or transferring an account is prohibited and may result in account cancellation.

4. Deposits and Withdrawals

hi71 provides fast and secure financial transactions through Bangladesh's popular mobile banking services.

4.1 Deposit Rules

• Minimum deposit amount: ৳500 (for all methods).
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• Use the correct reference number when making a deposit; otherwise, processing may be delayed.
• Deposits from third-party accounts will not be accepted.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Withdrawals are generally processed within 1 hour.
• Withdrawals may only be made to a registered payment method.
• Withdrawals may be delayed if KYC verification has not been completed.
• Wagering requirements must be met before bonus funds can be withdrawn (see Section 5 for details).

4.3 Transaction Verification

hi71 reserves the right to verify any financial transaction. Additional information may be requested for suspicious transactions, and withdrawals may be put on hold until verification is complete.

5. Bonuses and Promotions

hi71 offers attractive bonuses and promotional offers for its members. All bonuses are granted subject to the rules set out below.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. For example, depositing ৳1,000 will earn a bonus of ৳1,200. A 20x wagering requirement must be completed before this bonus can be withdrawn.

5.2 Wagering Requirements

• All game types may contribute toward meeting wagering requirements, though the contribution rate may vary by game.
• The deadline for completing wagering requirements is calculated from the date the bonus is issued — details will be provided with each bonus offer.
• If wagering is not completed within the time limit, the bonus funds will be forfeited, but the original deposit amount will remain unaffected.

5.3 VIP Program

hi71's VIP program has three tiers:

• Bronze: Weekly cashback up to 0.4%.
• Silver: Weekly cashback up to 0.8%.
• Gold: Weekly cashback up to 1.2%.

There is an opportunity to advance to a higher VIP tier based on regular gaming activity and loyalty to the platform.

5.4 Bonus Abuse

Bonus abuse, low-risk betting strategies (arbitrage), claiming bonuses through multiple accounts, or any other fraudulent method of obtaining bonuses may result in all bonuses being cancelled and the account being permanently closed.

6. Gaming Rules

6.1 Fair Play Policy

hi71 upholds a fair play policy. All games are conducted fairly and outcomes are determined by impartial algorithms. No game outcome is predetermined.

6.2 Betting Limits

Each game and betting market has its own minimum and maximum betting limits, which are clearly displayed in the game lobby. hi71 reserves the right to change these limits at any time.

6.3 Technical Errors

If a game outcome remains undetermined due to a technical error, hi71 reserves the right to return the relevant bet amount to the user's account. In such cases, hi71's decision shall be considered final.

6.4 Special Provisions for Cricket Betting

Cricket betting is available on BPL, IPL, T20 World Cup, ICC tournaments, and other international matches. If a match is abandoned, suspended, or interrupted due to rain, hi71 will settle bets according to the applicable rules, which will be stated in advance in the betting market.

7. Prohibited Activities

The following activities are strictly prohibited on the hi71 platform. Violating these rules may result in immediate account closure and forfeiture of all funds in the account.

• Using the platform for money laundering or to conceal the source of illegal funds.
• Attempting to gain unfair advantage through fraud, deception, or manipulation.
• Using bots, automated software, or artificial intelligence to play games or place bets.
• Operating multiple accounts under the same identity.
• Attempting to gain unauthorized access to another user's account.
• Attempting to interfere with or damage the platform's security systems.
• Using third-party funds to play games or place bets.
• Attempting to influence game outcomes by collaborating with other users.

8. Responsible Gaming

hi71 places the highest priority on responsible gaming. Gaming should be for entertainment — not as a way to solve financial problems.

8.1 Self-Control Tools

• Deposit Limits: Set a maximum daily, weekly, or monthly deposit limit.
• Session Time Limits: Set a time limit for continuous gaming sessions.
• Self-Exclusion: Take advantage of the option to temporarily suspend your own account when needed.
• Cooling-Off Period: Take a gaming break for a set period of time.

8.2 Support

To learn more about gaming addiction or problem gambling and to get support, read our Responsible Gaming Policy. Our 24/7 live chat support team is always ready to assist in Bengali.

8.3 Minor Protection

Persons under the age of 21 may not use the hi71 platform. Parents and guardians are encouraged to use parental control software to prevent children and teenagers from accessing online gaming platforms.

9. Privacy and Data Protection

hi71 treats the privacy of users' personal information with the utmost seriousness. Full details of how we collect, use, and protect data can be found in our Privacy Policy document.

9.1 Data Collection

hi71 only collects information necessary to provide its services, including registration details, transaction information, and gaming activity data. Personal information is not sold or rented to third parties.

9.2 Data Protection

All personal and financial information is protected by SSL encryption technology. hi71 conducts regular security audits and follows industry best practices.

9.3 Use of Cookies

Cookies are used to improve the user experience on the platform. By continuing to use the site, you are considered to have consented to the use of cookies.

10. Intellectual Property

All content on the hi71 platform — logos, designs, text, graphics, software, and other elements — is the intellectual property of hi71 or its licensors. Copying, distributing, modifying, or using this content for commercial purposes without prior written permission is prohibited.

10.1 Limited License to Use

A limited license is granted to view and use platform content for personal, non-commercial purposes. This license is non-transferable and may be revoked by hi71 at any time.

10.2 User-Generated Content

If a user submits any comments, reviews, or other content to the platform, hi71 will be deemed to have been granted a non-exclusive, worldwide, royalty-free license to use that content.

11. Limitation of Liability

hi71 will not be liable for losses arising in the following circumstances:

• If a game or bet is cancelled due to internet disconnection or technical issues.
• Due to delays or issues caused by third-party services (such as mobile banking providers).
• If loss occurs due to the user's own negligence or sharing of account credentials.
• If services are disrupted due to unforeseen circumstances such as natural disasters, cyberattacks, or government directives.

12. Terms & Conditions Changes

hi71 reserves the right to change, amend, or update these terms and conditions at any time.

12.1 Notice of Changes

For significant changes, users will be notified via their registered email or through a notification on the platform. Continued use of the platform after changes take effect will be considered acceptance of the new terms and conditions.

12.2 Archive

Previous versions of the terms and conditions may be available upon request through the support team. The date of the most recent update will always be shown at the top of this page.

13. Account Closure & Suspension

13.1 Closure at the User's Request

A user may request to close their account at any time. Before account closure, any outstanding bonus wagering requirements must be met and available funds must be withdrawn.

13.2 Closure at hi71's Initiative

hi71 may suspend or permanently close an account for the following reasons:

• Violation of any provision of these terms and conditions.
• Fraudulent or suspicious activity.
• Non-cooperation with KYC verification.
• Bonus abuse or operating multiple accounts.
• Use of an account by a minor.

13.3 Fund Management

If an account is closed due to a breach of terms and conditions, bonus funds will be forfeited. The return of original deposit funds after verification is completed will be considered on a case-by-case basis.

14. Dispute Resolution

14.1 Complaints Process

If you have a dispute or complaint, please contact our support team first. The support team will review the issue and attempt to provide a resolution within a reasonable time.

14.2 Steps to Resolution

1. Contact support directly via 24/7 live chat.
2. Send a detailed complaint by email: [email protected].
3. The support team will provide an initial response within a maximum of 72 hours.
4. Complex matters may require additional time to complete the review.

14.3 Final Decision

hi71's decision on any matter relating to gaming results, technical issues, and bonuses will be considered final. hi71 is committed to resolving disputes with transparency and fairness at all times.

15. Contact

If you have any questions about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Hours: Round-the-clock service in accordance with BST (UTC+6)

These terms and conditions are effective from 1 January 2026. All previous versions are hereby considered null and void. By using the hi71 platform, you confirm that you have read, understood, and accepted these terms and conditions in full.

For more information, please visit our Privacy Policy, Responsible Gaming Policy, and FAQ pages.