hi71 Privacy Policy — Your Information Is Our Responsibility
hi71 gives the highest importance to the privacy of your personal information. In this policy, we explain in detail how we collect, use, and protect your information.
SSL Encryption Secured
This privacy policy ("Policy") applies to the hi71 platform and all related services. When you use the hi71 website, register an account, or use any of our services, you are considered to have agreed to the terms of this policy. Please read this policy carefully.
We promise that your personal information will never be sold to third parties and will only be used for the purposes described in this policy. Your complete trust and confidence in our platform is our highest priority.
1. What Information We Collect
We collect various types of information to improve your experience on the hi71 platform and to provide our services. Below is a detailed explanation of what information we collect:
1.1 Personal Identification Information
Full name, date of birth, and nationality — collected at the time of account registration.
Email address — used for communication and account verification.
Financial transaction information — records of deposits and withdrawals (related to bKash, Nagad, Rocket, Upay).
Identity verification documents — national ID card or passport information where applicable.
1.2 Automatically Collected Information
IP address and device type — for security verification and fraud prevention.
Gaming activity information — statistics on which games were played and for how long.
Browser type, operating system, and referral source — for improving service quality.
Cookie and session data — for remembering login status and storing user preferences.
2. How We Use Your Information
The collected information is used for the following purposes:
- Completing account registration and identity verification.
- Processing deposits (minimum ৳500) and withdrawals (minimum ৳1,000).
- Providing gaming services, bonus offers, and promotional benefits.
- Ensuring 24/7 customer support in Bengali.
- Detecting fraud and ensuring account security.
- Meeting legal and regulatory obligations.
- Improving platform performance and user experience.
- Running responsible gaming programs and providing voluntary self-exclusion options.
- With your consent, keeping you informed about important updates, new promotions, and offers.
3. Sharing Information with Third Parties
hi71 does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
Minimum necessary information is shared with trusted third-party providers for payment processing (bKash, Nagad, Rocket, Upay), technology services, and security verification. These partners are bound by strict confidentiality agreements.
3.2 Legal Obligations
Information may be provided to relevant authorities in response to court orders, government directives, or legal obligations. In such cases, we will only provide information that is legally required.
3.3 Fraud Prevention
Necessary information may be shared with security agencies to detect and prevent financial fraud, money laundering, or other illegal activities.
4. Cookies and Tracking Technologies
hi71 uses cookies to operate the website properly and to improve your user experience. Cookies are small text files stored on your device.
The cookies we use:
- Essential Cookies: Required for login sessions and security verification — without these, the platform will not function properly.
- Functional Cookies: Remember your language preference, game settings, and account preferences.
- Analytics Cookies: Analyse which pages are visited most to help improve the platform.
- Security Cookies: Used to detect fraudulent activity and keep accounts secure.
You can control cookies by changing your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.
5. Data Security Measures
hi71 applies industry-standard security measures to keep your information safe:
SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption, making your information unreadable to third parties.
Encrypted Database: All stored personal information is kept in encrypted databases and can only be accessed in a limited way by authorised staff.
Two-Factor Authentication: Two-Factor Authentication can be enabled for additional security when logging into your account.
Access Control: Only staff who need your information can access it. All access is logged and regularly audited.
Regular Security Reviews: Our systems undergo regular security testing and any vulnerabilities are resolved promptly.
6. Data Retention Period
We retain your information only for as long as necessary. The following factors are considered when determining retention periods:
- All information is retained while your account remains active.
- Even after an account is closed, some information may be retained for a specified period due to legal and regulatory obligations.
- Financial transaction records are required by applicable law to be retained for a specified period.
- Cookie and session data are generally deleted automatically when your browser is closed or after a set period.
- Upon your request, unnecessary information will be deleted as soon as possible, unless a legal obligation requires otherwise.
7. Your Rights and Controls
As a user of the hi71 platform, you have the following rights over your own information:
7.1 Right to Access
You have the right to know what information we hold about you. Upon request, we will provide a complete summary of your information.
7.2 Right to Correction
If the information we hold about you is incorrect or incomplete, you may request a correction. We will update it as quickly as possible.
7.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
7.4 Right to Withdraw from Marketing Communications
You may opt out of promotional emails or notifications at any time. To do so, please contact our support team.
7.5 Right to Lodge a Complaint
If you have any concerns about how your information is handled, please contact our support team directly. We will always take your concerns seriously.
8. Protection of Minors' Information
hi71 strictly does not provide services to anyone under the age of 21 ("minors"). We do not knowingly collect any personal information from minors.
- The age of all users is verified at the time of account registration.
- If any minor's information is found in our system, it will be deleted immediately.
- If a parent or guardian believes their child has registered on our platform, please notify us immediately at [email protected].
- We are fully committed to responsible gaming and the protection of minors.
9. Changes to the Privacy Policy
hi71 reserves the right to amend or update this privacy policy where necessary. For any significant changes, we will notify you in the following ways:
- A clear notice will be posted on the website.
- Registered users will be informed via email.
- The date of the change will be noted in the "Last Updated" section at the top of this page.
- If you continue using the platform after the updated policy takes effect, you are considered to have agreed to the new policy.
We recommend that you review this page regularly and stay informed about any changes.
Have a question about privacy?
Our 24/7 support team is always ready to help with any questions or concerns about your data protection.
Speak with us directly in Bengali.